Alphyn Guardian
Request deletion of a parent or guardian account and its associated child profiles, enrolled-device relationships, family rules, activity history, location records, safety alerts and other associated data, where held by AlphynIQ.
ALPHYNIQ / ACCOUNT & DATA PRIVACY
Delete your account.
Take control of your data.
If you've used Alphyn Guardian or Alphyn Shield, you can request deletion of your app account and associated personal information—even if you no longer have the app installed.
PRODUCTS COVERED
One simple request, for either app.
Alphyn Shield
Request deletion of your account and associated device registration, security observations, alerts, risk history, protection settings, and other associated data, where held by AlphynIQ.
SIMPLE PROCESS
How to request deletion
Choose your app
Select Alphyn Guardian, Alphyn Shield or both, and enter the email address used for your account.
Send your request
Complete the form below. It prepares an email for you; send that email to our support address to submit the request. You can also email us directly.
Verify ownership
For your protection, AlphynIQ may contact you to verify account ownership or authorized guardian status before deleting accounts or child-related records. Never send passwords or verification codes in your request.
Deletion & confirmation
Following verification, we review the request, delete eligible account information and associated personal data, and confirm the outcome. Where information must be retained, we explain the reason and applicable retention period.
ACCOUNT DELETION REQUEST
Request account and data deletion
You do not need to reinstall the app. This form opens an email draft in your email application. You must send the email to submit your request.
YOUR DATA
What gets deleted, and what may be retained?
Information eligible for deletion
Account profile and contact records; connected-device registrations; user preferences and product settings; stored alerts and security/activity records; for Guardian, associated child profiles, location history and family management records, where maintained by AlphynIQ. Related provider-held information will be addressed where required and technically applicable.
Limited information that may be retained
Information we must retain for legal, tax, billing, security, fraud-prevention, dispute-resolution or regulatory reasons may be retained only as necessary. We will explain the categories and applicable retention periods when handling your request; backup copies may persist temporarily under controlled deletion cycles.
Removing the app alone may not delete a registered account. Account deletion may end access to your settings, connected devices, protection history and associated features. If you have a separately billed Apple App Store or Google Play subscription, you may also need to cancel it in the applicable store; account deletion does not automatically cancel third-party billing. We do not require you to keep the app installed to submit a deletion request.
Processing time: We acknowledge and review requests as promptly as reasonably possible, subject to identity verification and applicable law. We will communicate any legal retention restrictions or required follow-up directly to the requester.